Provide outstanding customer service with a sense of urgency in the following areas, including but not limited to: check-ins, court updates, payments, reinstatements, as well as any other client issue that can and will arise on a daily basis.Provide prompt, professional, non-judgmental customer service to the general public.Maintain and order office supplies and bail forms.Send out/pick up Mail/Federal Express, and sort or deliver accordingly.Provide backup support when agents are busy with other transactions (Defendant check in, court updates, payments, gathering bail info, etc.).Scan copies of defendant court papers into BMA, and file into appropriate file.If receiving a bond call, capture name of caller, name of defendant, phone # of caller and pass to an agent as necessaryNever hang up a lead without an agent talking to that person.Scan and attach complete defendant file documents/photo into BMA system. Build files (labels, 2100RC, systematic form order, etc.) as necessary.Assist with Corp requests, and inter-agency requests (such as: filing motions, exonerations, pulling minute orders, filing trust deeds, etc.) in a timely manner.Provide Administrative assistance in all claims matters as appropriate.Coordinate defendant court reminder calls with Manager.Assist with office appearance upkeep, including ensuring fresh coffee and water are available for clients.Send weekly reports to Corporate every Monday.Maintain inventory and petty cash control, ensuring proper reconciliation.Assist and backup agents and/or Manager as required.If there is ever any question, please check with your Supervisor. Due to the teamwork oriented nature of our Company culture, there may be additional items outside the below responsibilities to which the employee will be expected to perform. The following list will include typical responsibilities for the above mentioned position. Administrative Coordinator Job Description
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